Terms and Conditions:
It has always been kerrys card's policy to treat our customers in exactly in the way we like to be treated ourselves. Our toes curl at the sight of small print, but it appears that not only to add to our creditability but to comply with new legislation (EC Distance Selling Directive) we are required to offer you our own 'large print' version. You should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).
Data & Privacy:
The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and action your payment. There are no circumstances under which, this information might be passed to a third party.Supply:
We undertake to supply you with the goods described in these WebPages or in our brochure by any date you might reasonably request knowing that our wedding invitations has to be individually handmade and posted. If you have an urgent order it is always advisable to discuss your requirement on the telephone 077. Unless we have specifically agreed otherwise, delivery will be as soon as possible and not longer than 4 weeks for a full order.
Contact:
We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered, to be delivered by your date specified. We will not email you at all without your permission.
Delivery:
Obviously you the customer recognise that we do rely on Royal Mail's postal service (or other suitable carrier for overseas deliveries) to perform the 'contract'. We monitor the performance of our carriers continuously. Whereas we have so rarely had a complaint about the quality of our goods, there have been a very small number of occasions (less than .01%) when due to circumstances entirely beyond our control our goods have not arrived by the requested time. As soon as we have learned of this we have always offered immediate despatch of a replacement parcel - providing the selected goods are available for despatch.
Guarantee:
In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our product and service. Again you should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).
Refunds:
In the event of loss, late delivery or dissatisfaction with the product supplied and a replacement is not acceptable, the goods should be returned and a full refund will be sent. If initial payment was by Credit Card, then the refund will be made back to by cheque. If however payment was by cheque, then the refund will be posted to you by cheque promptly. Our major concern is to maintain our happy relationship with you our customer. If the goods ordered were a gift to a third party, the parcel is sent not only with your message but a note (and SAE) asking them (your giftee) to contact us immediately if they feel the goods are not in perfect condition or they believe the postal/courier services may have failed to deliver promptly. We suggest that we will attend to this without any fear of embarrassment to you. We feel this is what you the donor would want us to do on your behalf.
Payment:
The 50% deposit on placing an order is non-refundable. If you subsequently wish to cancel an order, you will incur time and material costs up to the point of cancellation. This cost will be solely determined by Kerrys Cards. The remainder of the original payment will be returned to you. If you are unhappy with the final product, the approval form and revised proof will be used to determine liability. We will endeavour to correct any errors that are deemed to be the responsibility of Kerrys Cards at no extra cost and within the required timescales.
Payment online is through PayPal which is totally secure. Cheques will be presented on receipt
Designs:
Due to the nature of the materials used, small variations may occur in the designs. Kerrys Cards reserve the right to change the designs and prices at any time.
Samples:
The first design sample costs £1.50. Samples are limited to three per household at any one time. This cost will be refunded if you subsequently place an order (sample cost will be deducted from the final cost of the order).
Proofs:
On receipt of your order, a proof of each stationery item will be made and sent to you for inspection and approval. At this stage you can request any amendments prior to the bulk production. Whilst we take extreme care in the production of stationery, you are responsible for ensuring that the proof is exactly as you require.
Any changes required to the design or the wording must be noted on the proof, signed, dated and returned to us as soon as possible. Any delay in returning the proofs may impact the delivery of the order. Following the receipt of your proof approval form and payment of the remaining balance, your order will be processed.
Copyright:
All stationery, artwork and designs are the copyright of Kerrys Cards (Mrs K Hallsworth).
You are responsible for ensuring that you have permission to use any material (e.g. poems) you ask us to include in your stationery and in particular you indemnify Kerrys Cards against any action brought against it for breach of a third party's copyright.
Copyright exists in creative works such as hymns for 70 years after the death of the writer. During that period, it is illegal to reproduce the works in any form without the permission of the copyright holder (or their appointed agent).
Therefore, should you wish to reproduce the text of a hymn in your order of service, you will need the permission of the copyright holder. You will find details of the copyright holder at the bottom of each hymn's page, although many of the hymns are out of copyright due to their age.
VAT:
Currently Kerrys Cards is not VAT registered.
Complaints:
Well we don't have a procedure - because it has never got to that situation in 2 years! Clearly we take any complaint very seriously and would expect to contact you almost by return - but at Christmas time this might lead to a delay of 24 hours. It is an all hands on deck (parcel packing) scenario at this time of year.
Law and Jurisdiction:
Any contract for your purchase from Kerrys Cards is governed by and has to be interpreted under the Law of England, and you agree that such contract will be subject to the non-exclusive jurisdiction of the English courts.
(Sorry, have struggled to find more sympathetic wording on this point without success, I fear)
Final Note: We suppose because we have always enjoyed an open and trusting relationship with our existing customers, it grieves us to have to write down what has just been mutually understood between us over so many years. In so doing it has somehow denigrated that good old British sense of fair play.....